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Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website or newsletter.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

A: IF YOU ARE A WOMBLEKNITS CUSTOMER

1. What information do I collect?

The only information I receive from your purchase is your name, address and email address.

If you contact me directly (e.g. to request a custom order) you may also choose to provide me with additional personal information relating to your order.

I also retain information about what you have purchased for tax purposes.

2. Why do I need this information?

To enable me to fulfil your order and post it to you, and to contact you in case of any queries, problems or delays.  This comes under the "contractual" legal basis for collecting data under the GDPR.

3. How do I store your information?

Everything is stored securely on my computer and the Internet protected by a different password for each platform.  I do not print out any customer information.

I do not keep any customer information that I don't need to.  Any customer information that I do keep is only for a reasonable time in case of queries or problems and then I delete it, barring any that I am required to retain for tax or legal purposes.

Your information will not be transferred outside the EU.

I will not share your information with any third party except those required to process your order.  These may include: Royal Mail Click & Drop, Paypal, Gmail and Facebook.  They have their own privacy policies which are outside my control.

4. How can you find out what information I have on you or request that I delete your information?

You can contact me via this website, email me at [email protected], or write to me at Anna Funnell, 60 Little Meadow, Writtle, Chelmsford, Essex, CM1 3LG.

B. IF YOU SIGN UP FOR THE WOMBLEKNITS EMAIL NEWSLETTER

1. What information do I collect?

Your name and email address.

2. Why do I need this information?

To enable me to send you information that may be of interest to you.  This comes under the "consensual" legal basis for collecting data under the GDPR, because you have signed up for it.

3. How do I store your information?

On MailChimp's secure system, protected by a two factor authentication log-in.

I do not keep any customer information that I don't need to.  Any customer information that I do keep is only for a reasonable time in case of queries or problems and then I delete it, barring any that I am required to retain for tax or legal purposes.

Your information will not be transferred outside the EU.

I will not share your information with any third party except MailChimp.

4. How can you find out what information I have on you or request that I delete your information?

You can contact me via this website, email me at [email protected], or write to me at Anna Funnell, 60 Little Meadow, Writtle, Chelmsford, Essex, CM1 3LG.

You can also unsubscribe from my newsletter at any time by clicking the link at the bottom of any email I have sent you, or by contacting me to request removal from my list.

 

 
 
 
 
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