Terms and Conditions
The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
United Kingdom: 5-8 business days
Europe: 3-5 business days
Rest of the world: 3-5 weeks
I'll do my best to meet these delivery estimates, but can't guarantee them as once an item is in the postal system it is out of my control. Actual delivery time will depend on the delivery method you choose and any current issues with deliveries.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
All packaging is reused/recycled to keep costs down and avoid waste. Please re-use any packaging you can.
If unable to be reused, plastic mailers can usually be recycled with carrier bags, and the clear tape used to seal them can be composted.
Cardboard mailers can be recycled with other cardboard, including the brown tape used to seal them.
I will accept returns/exchanges. You need to contact me within 14 days of receipt, and return the item to me within 30 days of receipt. I do not accept returns or exchanges of customised or personalised items that cannot be resold, or digital downloads.
Conditions of return
Buyers are responsible for return postage unless the item is faulty. Refunds will only be given once I have the item back in its original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Returns from outside the UK
Any returns from customers outside the UK must be marked as a return on the CN22, otherwise any VAT or customs charges I am subject to will be subtraced from the refund. It is best to re-use the original packaging if at all possible.
Return of items of clothing
Items of clothing that do not fit may be returned at the buyer's expense for exchange or refund, as long as they are not damaged, washed or showing signs of wear.
Returns of personalised items
I do not accept returns of personalised items (e.g. nappy soakers, or named Christmas stockings or gift bags) that I would not be able to sell on. I may accept a return if the personalisation is more general such as a picture.
Whatever the case, if you wish to return an item, please make sure you contact me within 14 days of receipt before sending back to me. I will not accept or refund forced returns.